WELCOME TO SUPERIOR I.T. SOLUTIONS |
Superior IT Solutions was founded in 1999 by Adam Looney and Dewey Straughn. We started Superior IT Solutions after we began to see several new emerging trends in the Information Technology (I.T.) industry. One of these trends was a rapid increase of poorly trained and unqualified I.T. technicians trying to perform services well beyond their technical abilities. Unfortunately for the customer, the solutions often provided are unsound and, in many cases, unsafe. Another trend we began to notice was the lack of one-on-one customer service.
Most I.T. companies tell the customer what they need without listening to what the customer states they need. This often leads to an inadequate solution for the customer, which results in duplicate spending for a solution to the same problem. After years of dealing with customers who had the wrong solutions sold to them from salesmen who had little knowledge or just didn't listen, we decided we could provide a better overall solution and formed our own company.
- A company where we put our customer's needs above all else.
- A company where the customer's concerns are OUR concerns.
- A company that doesn't write an invoice until the job is done and offers a 100% money back guarantee.
We are members of the Jacksonville Chamber of Commerce. We are a Microsoft Certified Partner and Microsoft Certified Systems Engineer. We are A+ Certified and authorized resellers for Zywall and Watchguard. And we have been working in the IT field for a combined 35 years.
With so many choices in Jacksonville for I.T. support, what makes us different from the rest? Why choose us? We have several reasons why:
1. References - We will gladly provide you with at least 5 customer references that will include contact name, number, and the scope of work provided.
2. Simplicity - Tired of working with a software vendor, a telephone company, a phone system vendor, an ISP, a web hosting provider, etc.? Just tell us what needs to change or get fixed and we will take care of all of the calls and headache.
3. Our Guarantee - 100% Money back, Satisfaction Guarantee on work performed by us.
4. Billing - We will not issue you an invoice until ALL work is completed.
5. Convenience - We work around your schedule. Need us to do our work at your office when no one is working? No problem, we can plan around YOUR schedule. We also have a 24 Hour Help Desk system and a "one click" link so we can remotely access your pc.
6. Satisfaction - We will do everything possible to make sure the solution(s) we provide meet your expectations and you are happy. Give us a chance and you will see the difference!
7. We do the work! - Unlike MANY of the local I.T. service providers who outsource many of their services, 100% of our services are done by our employees. Web hosting, web design, programming, repair service, all of it is done at our headquarters. This means you will get prompt service from local people who share your concerns and understand your needs.
|
